Privacy Policy

Privacy Policy
Effective Date: 5th February 2025

Introduction
At The Water Softener Guys, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information from you:

  • Personal Identification Information: Name, address, email address, phone number.

  • Payment Information: Credit/debit card details, billing address, and payment history.

  • Technical Data: IP address, browser type, operating system, and website usage statistics.

  • Customer Support Information: Communication records, feedback, and service inquiries.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill orders, including payment processing and delivery.

  • To provide customer support and respond to inquiries.

  • To personalize user experience and improve our website functionality.

  • To send promotional emails and marketing communications (if consent is given).

  • To comply with legal obligations and prevent fraudulent activities.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Third-party companies that assist with payment processing, shipping, and customer support.

  • Legal Authorities: If required by law or to protect our rights, we may disclose information to regulatory bodies.

  • Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred to the new entity.

4. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and gather analytics data. You can adjust your browser settings to disable cookies, but this may affect website functionality.

6. Your Rights & Choices

You have the following rights regarding your personal data:

  • Access & Correction: Request access to your personal data and update inaccuracies.

  • Deletion: Request deletion of your data where legally permissible.

  • Marketing Preferences: Opt-out of receiving promotional communications.

To exercise these rights, contact us at info@thewatersoftenerguys.com

7. Retention of Data

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: info@watersoftenerguys.com

Thank you for choosing The Water Softener Guys!